RSA - Flight Centre Your Way (Nationwide, South Africa)

ABOUT THE OPPORTUNITY

Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.

KEY RESPONSIBILITIES

• Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.

• Convert travel requests and holiday packages into sales.

• Respond to customer requests within required service timeframes.

• Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.

• Build and maintain strong customer relationships to drive repeat and referral business.

• Deliver exceptional customer-centric service throughout the booking journey.

• Build rapport with customers, suppliers, and internal stakeholders.

• Achieve monthly sales targets within a fast-paced environment.

• Manage all administration related to the customer journey from sale through to after-sales support.

• Match customers with destination and travel product solutions that meet their needs.

• Sell a broad range of land products and holiday options.

• Attend ongoing training and development opportunities as required.

• Support company sales objectives and product strategy initiatives.

• Deliver a seamless customer experience regardless of booking origin.

• Adapt to evolving technology and utilise multiple systems effectively.

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Matric required.

• South African citizen.

• Minimum 5 years of Flight Centre Travel Group consulting experience (FCB).

• Proven sales and consulting track record.

• Travel experience advantageous.

• Travel qualification advantageous.

• Advanced computer literacy.

• Strong communication, administration, sales, and time management skills.

• Ability to work remotely with reliable WiFi and backup power solutions

Salary: tba Originally posted on Himalayas