ServiceNow AI Architect

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.

Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape . They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions .

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

Depending on your background and area of expertise, your responsibilities may include:

• Designing and developing innovative ServiceNow and AI solutions

• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents

• Developing intelligent AI agents that can interact with and support customers

• Using previous customer and business expertise to support the development of effective customer-facing AI solutions

• Translating complex business and customer requirements into scalable technical and AI-driven solutions

• Working with modern AI technologies, Large Language Models and agent-based solutions

• Designing innovative solutions across customer service, CRM and customer experience environments

• Working closely with customers, business stakeholders and technical teams

• Contributing your expertise to complex AI, automation and digital transformation projects

• Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence , ideally with experience in one or more of the following areas:

• Several years of experience working with ServiceNow

• Experience with Artificial Intelligence, Generative AI or AI-powered solutions

• Experience developing or working with AI agents or agentic AI

• Experience with technologies such as Claude, Claude 4 or similar AI technologies

• Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant

• Strong understanding of customer processes, CRM, customer service or customer experience

• Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial

• Experience designing and implementing complex and scalable platform solutions

• The ability to understand customer requirements and translate them into effective technical and AI-driven solutions

• Strong consulting, communication and stakeholder management skills

• Experience working with complex customer or international environments would be an advantage

Languages

We are particularly interested in candidates with either:

• German and English , or

• French and English

Location & Working Model

We are open to candidates based in:

• Switzerland

• Germany

• France

• United Kingdom

• Ireland

• United States

Working Model

• Fully remote

Employment Options

We are open to speaking with candidates interested in:

• Permanent employment

• Contracting / freelance opportunities

Interested in this opportunity? We look forward to receiving your application!

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