Operations & Admin Coordinator - UK hours

Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business.

This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.

You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.

Key Responsibilities

Internal Operations & Delivery

• Own and progress internal projects that improve how we operate as a business.

• Act as an extension of the Project Manager / Operations function.

• Ensure work streams always have a clear next action, owner, and timeline.

• Identify blockers early and drive resolution.

Ticket & Workflow Management

• Oversee ticket queues and ensure tickets are actively progressing.

• Chase updates, escalate where required, and prevent stagnation.

• Ensure priority issues and uptime-related escalations are handled promptly.

• Maintain clarity between support work, project work, and internal initiatives.

Process & Continuous Improvement

• Identify inefficiencies in systems, workflows, and ways of working.

• Recommend and help implement improvements, automation, or simplification.

• Support documentation of processes so work is repeatable and scalable.

• Ask “how could this be done better, slicker or more efficiently?”.

Stakeholder Coordination

• Coordinate between technical staff, project managers, and leadership.

• Support communication around status, risks, and progress.

• Help bring structure and follow-through to internal initiatives.

Requirements

Essential

• Experience working in an MSP, IT services company, or similar tech environment.

• Strong understanding of how ticket systems, projects, and support teams operate.

• Highly organised with excellent follow‑through.

• Naturally proactive — sees what needs doing and gets on with it.

• Comfortable managing multiple moving parts.

• Outcome‑focused: cares more about progress than activity.

Desirable

• Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).

• Exposure to internal improvement projects or operational roles.

• Interest in automation, process optimisation, or systems thinking.

What This Role Is Not

• Not a technical engineer role.

• Not purely admin or note‑taking.

• Not reactive order‑taking.

This is a delivery and momentum role — someone who keeps things moving and improves the way the business runs.

Why This Role Matters

As we scale, internal friction becomes the biggest risk. This role exists to:

• Protect delivery quality.

• Keep standards high.

• Reduce noise and inefficiency.

• Help the leadership team focus on growth.

• You’ll have genuine impact on how the business operates day‑to‑day.

Ideal Personality Fit

• Driver over a passenger.

• Self-starter and highly motivated.

• Calm, structured, and dependable.

• Comfortable challenging “how we’ve always done it”.

• Enjoys bringing order to complexity.

• Takes pride in finishing things properly.

Originally posted on Himalayas