Customer Retention Specialist

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa. You'll own keeping UK customers happy, renewed and on board.

Role overview

When a customer is thinking of leaving, you are the person who picks up the phone. You will listen, understand what went wrong and offer a fair solution. You will also run win-back campaigns and share what you learn so the business can fix the causes of churn. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.

You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.

Key responsibilities

• Contact customers who are at risk of leaving or have cancelled

• Understand their reasons and offer the right solution

• Run win-back and renewal campaigns

• Track churn reasons and share insights with the team

• Keep accurate notes in the CRM

What you'll need

• 1 to 2 years in customer retention, customer success or account management

• A track record against retention or save-rate targets

• Experience with a CRM such as HubSpot, Salesforce or Zendesk

• Confident phone manner and clear written English

• Reliable home internet and a quiet workspace

Nice to have

• Subscription or SaaS experience

• Experience with UK customers

What's on offer

• 100% remote: work from home anywhere in South Africa

• Fixed UK hours with weekends off

• A long-term, full-time role with a UK employer

• Support from the Remote Recruitment team from application through onboarding

• Hands-on experience with UK clients and systems

Apply with your CV and a short note on your most relevant experience.

Originally posted on Himalayas