Account Manager

Account Manager

Job brief

We are looking for an Account Manager to create long-term, trusting relationships with our clients. Job duties include scheduling and leading client calls, delivering performance data, internal and external communication via Zoom/text/phone/email, and ownership of the client relationship.

Responsibilities

• Serve as the lead point of contact for clients

• Build and maintain strong, client relationships

• Oversee the onboarding process including the project timeline and delivery of each step

• Double check that client requests are done correctly

• Clearly communicate the progress of various projects to internal and external stakeholders

• Assist with challenging client requests or issue escalations as needed.

• Jumping on phone calls and following up via call, SMS, email to support client needs and efforts

Requirements

• 1+ year of experience at Hite

• Native-level English fluency

• High degree of critical thinking skills that enable him/her to understand a diverse number of businesses, business owners and their goals, and how different marketing channels and strategies can help them achieve those goals.

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.

• Experience delivering client-focused solutions to customer needs

Originally posted on Himalayas